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Remote Assist

Remote Assist allows SPIRL staff to view your deployment telemetry in read-only mode via command line or web portal. This replaces cumbersome and less secure approaches like screen sharing and emailing screenshots while providing audit logs of all access.

SPIRL can access: General settings, events, and telemetry sent to SPIRL
SPIRL cannot access: Your workloads, infrastructure, agents, or self-hosted trust domain servers

Enable Remote Assist​

Admin access required. Choose from two methods:

Command Line (spirlctl)​

Requires spirlctl version 0.24.0 or later.

# Enable indefinitely
spirlctl iam remote-assist enable always-on

# Enable with expiration
spirlctl iam remote-assist enable 2024-12-31T23:59:59Z

# Disable
spirlctl iam remote-assist disable

# Check status
spirlctl iam remote-assist status

Web Portal​

  1. Go to Settings → Account Settings
  2. Find Remote Assist section (disabled by default)
  3. Select expiration time or "always on"
  4. Click Enable

Expiration Options​

  • Always on: Permanent access for ongoing support
  • Timed: Auto-disable after troubleshooting

All access is logged regardless of access mode.

Audit Log​

All SPIRL staff actions are recorded with timestamps and employee identity in your company's audit log.